Returns & Freshness Guarantee

At The Orchard, we stand behind the quality of our produce; if your order arrives damaged or doesn't meet your expectations, please notify us within 24 hours for a full replacement or refund.

1

Inspect Your Order

Check your delivery immediately upon arrival to ensure all fruits and artisanal goods meet our high standards of freshness.

2

Document Issues

If you encounter any quality concerns, take a clear photo of the items and the packaging to help us resolve the issue quickly.

3

Contact Support

Email our team at [email protected] with your order number and photos within 24 hours of delivery.

4

Resolution

Once reviewed, we will issue a credit to your original payment method or arrange for a fresh replacement to be delivered at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing